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Wellness Operations Manager

1 month ago

Cochin, Kerala, India Ode Spass Full time
Job Title: Spa ManagerAbout Ode Spass

Ode Spass is a wellness themed resort living community that offers a truly indulgent experience for our guests. Our luxurious villas and thoughtfully designed plots provide a serene environment for relaxation and rejuvenation.

Job Overview

We are seeking a highly experienced Spa Manager to oversee the operations of our luxurious spa. As the Spa Manager, you will be responsible for managing the day-to-day activities of the spa, ensuring exceptional customer service, and implementing effective sales and marketing strategies.

Responsibilities
  • Oversee the day-to-day operations of the spa ensuring smooth and efficient functioning
  • Manage a team of spa therapists, receptionists, and support staff
  • Ensure exceptional customer service by providing personalized experiences and resolving customer issues
  • Implement effective sales and marketing strategies to drive spa revenue
  • Monitor and maintain the inventory of spa products, equipment, and supplies
  • Train and develop spa staff on various treatments and services
  • Ensure compliance with hygiene and safety protocols
  • Prepare and analyze spa performance reports
  • Collaborate with other departments to enhance the overall guest experience
  • Stay updated with industry trends and implement innovative spa offerings
Requirements and Qualifications
  • 4 to 6 years of experience in a similar role in the spa industry
  • Proven track record of successfully managing a spa
  • Excellent leadership and people management skills
  • Strong knowledge of spa treatments, therapies, and wellness practices
  • Ability to create and implement effective sales and marketing strategies
  • Experience in inventory management and cash handling
  • Exceptional customer service skills with the ability to handle customer complaints and resolve issues
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Passionate about wellness and creating a positive guest experience