Senior Transformation Quality Assurance Specialist

3 weeks ago

Mumbai, Maharashtra, India 12542 Citicorp Services India Private Limited Full time

Job Summary:

The Senior Transformation Quality Assurance Specialist will be responsible for ensuring the quality of transformation programs and projects at 12542 Citicorp Services India Private Limited. This role will involve coordinating and disseminating information on process, policy, and procedure changes, as well as ensuring the successful completion of projects managed.

Key Responsibilities:

  • Apply in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
  • Liaise with transformation program groups, execution teams, and Internal audit to ensure clarity regarding requirements.
  • Ensure creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
  • Ensure resources are assigned to project & monitor commitment.
  • Ensure change control is executed throughout project.
  • Identify, document, and understand project dependencies.
  • Identify key stakeholders who participate in project scope definition.
  • Measure project management performance against standards.
  • Establish project communication needs and create project communication plan.
  • Create the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
  • Facilitate the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
  • Participate in the delivery of internal communications enabling the business officers to effectively service clients.
  • Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
  • Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
  • Manages on a daily basis the investigation of a product, policy, and procedure queries raised by team members.
  • Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
  • Regularly undertakes a review of processes, policies, and procedures to identify process gaps and recommend process updates/policy & procedure revisions associated with Project Management and Business Compliance.
  • Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
  • Collates communication items, investigate issues, and ensure relevant communications are created in a timely, clear, and accurate manner.
  • Drafts and communicates any staff briefs, including system changes.
  • Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
  • Conducts ongoing research on effective mediums and tools to improve the communications.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgment and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
  • This is an individual contributor role.

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