Senior Quality Assurance Specialist

4 weeks ago

Mumbai, Maharashtra, India Enago (Crimson Interactive) Full time

Job Title: Senior Quality Assurance Specialist

Location: Mumbai

We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Enago (Crimson Interactive). If you have a passion for language and a keen eye for detail, this could be the perfect opportunity for you.

As a Senior Quality Assurance Specialist, you will be responsible for ensuring the highest quality of academic documents, working closely with our team of editors and freelancers to deliver exceptional results.

Key Responsibilities:

  • End-to-End Quality Management
  • Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision
  • Checking and improving the quality of editors through regular quality audits
  • Conducting end-to-end client complaint analysis & taking required next steps
  • Monitoring trends and facilitating decision making related to editor quality
  • Explaining grammatical concepts, checking process adherence, and building resources for editors: maintaining healthy and professional communication on a regular basis
  • Attending to and resolving editor queries (English/content & editorial processes)

Operations Management (inter- and intra-team co-ordination and communication)

  • Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations
  • Working in collaboration with the Freelancer Recruitment team to hire high-quality freelance editors for different services and projects
  • Working in collaboration with our editors for special projects and consultations
  • Ensuring continuous editor training and development
  • Working on several developmental activities and projects for clients
  • Working on data, analyses, and reports as and when required
  • Assist in implementation of strategic and developmental tasks
  • Preparing and sharing weekly and monthly quality updates
  • Identifying ways of improving client delight and optimizing internal processes
  • Mentoring new QAs in the team

Mandatory Work Experience and Skill Requirements:

  • Minimum 3 years of experience in editing/copyediting and/or conducting language quality checks (should be interested in learning new concepts along with language)
  • High proficiency in written and spoken English (near-native) and the ability to explain language concepts to a layperson
  • Ability to multitask, demonstrate urgency and drive, excellent time management skills, ability to work in a deadline-driven environment
  • Ability to conduct data analysis and have analytical thinking
  • Proficiency in MS Office (primarily Excel and Word)
  • Open to participate and oversee team tasks and activities

Preferred Skills and Achievements:

  • Experience in publishing of scholarly papers in academic journals and ability to follow a publication's guidelines (style manual, handbook, etc.)
  • Ability and inclination to take on responsibilities beyond defined role
  • Knowledge of the STEM industry

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