Gaming Floor Operations Manager

1 week ago


Aligarh, Uttar Pradesh, India beBeeManagement Full time ₹ 8,00,000 - ₹ 12,00,000
Operational Manager

We are seeking a skilled Operational Manager to oversee the day-to-day activities of our gaming floor.

  • Manage daily floor operations, ensuring all games and attractions are functional.
  • Supervise staff members during shifts, providing guidance and support as needed.
  • Monitor customer flow, manage waiting times, and resolve service-related issues promptly.
  • Maintain equipment in good working condition, report any issues or damage, and assist in repairs as necessary.
  • Assist in inventory management for tokens, tickets, and consumables.

Customer Experience

  • Provide exceptional customer service and handle escalated guest concerns effectively.
  • Educate customers about games, rules, and promotions.
  • Maintain cleanliness and safety standards across the gaming area.
  • Monitor guest feedback and suggest improvements to management.

Requirements and Skills

  • A minimum of 1-3 years of experience in hospitality, entertainment, retail, or gaming industry.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Customer-focused with a proactive and positive attitude.

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