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Java Software Support Specialist

2 weeks ago

Solapur, Maharashtra, India beBeeJava Full time ₹ 15,00,000 - ₹ 25,00,000
Production Support Role

About the Position:

We are hiring a professional to play a critical role in maintaining and enhancing production systems. This position is ideal for individuals with strong expertise in Java and Spring Boot who are passionate about solving real-time production issues while contributing to development efforts.

Key Responsibilities:
  • Use technical and analytical skills to solve critical customer/field technical escalations from various teams.
  • Work closely with the Engineering team to develop solutions for customer reported problems.
  • Participate in daily meetings to update the development team about ongoing escalation statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • Build tools and techniques to help with Root Cause Analysis using available data and digging deep into code base.
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Collaborate with Product management team to identify and implement backlog requirements that add value to the product.
Required Skills and Qualifications:
  • Bachelor's degree.
  • 6+ years' experience in technical product support type roles, preferably in escalations teams.
  • Experience working as L3 escalation engineer taking care of complex customer issues.
  • Software development experience using Java technologies.
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
  • Good understanding and working experience of Microservice architecture environments on AWS.
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issues.
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks.
  • A team player who works well in collaborative environments.
  • Display a high attention to detail and strong analytical skills.
  • Scripting; Splunk; network troubleshooting; REST API troubleshooting; Query database.

This opportunity allows you to work with cutting-edge technologies and contribute to the growth and success of our organization. As a Production Support Engineer, you will be part of a talented team that values diversity, inclusion, and innovation.