IT Operations Professional
4 weeks ago
Job Summary:
Conduent Business Services is seeking a skilled IT Operations Analyst II to join our team. The ideal candidate will have 4+ years of experience in application support with excellent communication skills.
Key Responsibilities:
- Monitor service platforms using available monitoring tools
- Initiate troubleshooting activities if issues are found during monitoring
- Answer service-related questions and feedback from users via email and phone
- Provide user access control and termination as requested
- Handle L1 and L2 tickets, basic troubleshooting, and incident resolution
Required Skills:
- Application support experience
- Ability to research issues and derive solutions from existing knowledge bases
- Strong communication and documentation skills
- Flexibility to work in US hours shifts and weekends on a rotational basis
Preferred Skills:
- Knowledge of Windows Services
- Linux knowledge is an added advantage
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