Strategic Project Lead
3 weeks ago
Create, update and maintain project plans for each project, ensuring timely completion and alignment with customer expectations.
Setup and manage daily, weekly and monthly cadence with customers, fostering open communication and collaboration.
Develop and publish weekly and monthly status reports, quarterly business reports to customers and internal stakeholders, providing transparent project insights.
Maintain internal project cadence reports, reviewing and discussing with DMs on a weekly basis to ensure governance and compliance.
Identify and propose value adds, innovations to DMs and customers, driving project excellence and customer satisfaction.
Ensure zero escalations, maintaining a high level of customer satisfaction and project quality.
Share use cases and best practices with internal teams and stakeholders, promoting knowledge sharing and process improvement.
Documentation and Compliance:
Ensure all project documentation is accurate, up-to-date, and compliant with industry regulations and company policies.
Operations Excellence:
Timely approval of internal timesheets, follow-ups with customers for timesheet approval, ensuring smooth project operations.
Prompt and timely liaison with the Finance team for creating invoices and reviews, maintaining financial accuracy.
Creating, updating, monitoring, and tracking of Statements of Work (SOWs) for allocated projects, ensuring project scope and budget adherence.
Maintain billable, non-billable metrics in the project, contributing to path to billability for account tagged non-billable consultants.
Quarterly and yearly appraisal feedback to all team members within stipulated timelines and as per policy, promoting employee growth and development.
Requirements:
Excellent project management skills, with ability to create and manage project plans, timelines, and budgets.
Strong communication and interpersonal skills, with ability to collaborate with customers, internal stakeholders, and team members.
Proficiency in project management tools, with ability to setup and manage daily, weekly, and monthly cadence with customers.
Ability to analyze data, identify trends, and propose value adds and innovations to drive project excellence and customer satisfaction.
Strong documentation and compliance skills, with ability to ensure accuracy, up-to-dateness, and compliance with industry regulations and company policies.
Ability to maintain billable, non-billable metrics, contributing to path to billability for account tagged non-billable consultants.
Strong analytical and problem-solving skills, with ability to identify and resolve project issues, ensuring zero escalations and high customer satisfaction.
Ability to work effectively in a team environment, promoting knowledge sharing, process improvement, and employee growth and development.
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