Counselling Director

7 days ago

Noida, Uttar Pradesh, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

As a Counselling Associate Manager, you will be responsible for managing a team of counsellors, driving student engagement, ensuring high conversion rates, and delivering a seamless counselling experience.

This is a leadership role focused on performance, quality, and empathetic student support. You will oversee the entire counselling lifecycle – from inquiry handling to admission closure.

Key Responsibilities:

  • Team Leadership: Manage, train, and motivate a team of student counsellors to achieve individual and team targets.
  • Student Engagement: Oversee the counselling process to ensure students receive a seamless experience.
  • Quality Assurance: Monitor and enhance the quality of counselling interactions through audits, feedback, and coaching.
  • Performance Tracking: Analyze daily/weekly performance metrics and implement improvement plans as needed.
  • Process Management: Standardize counselling processes, scripts, and follow-ups to ensure consistency and effectiveness.
  • Escalation Handling: Manage high-stakes or escalated student cases with professionalism and empathy.
  • Cross-Functional Coordination: Collaborate with admissions, academics, marketing, and tech teams to support student needs.
  • Reporting: Maintain dashboards, generate performance reports, and present updates to senior leadership.

Requirements:

  • Bachelor's degree required; Master's in Psychology, Education, or Management preferred.
  • 4–6 years of counselling or inside sales experience (preferably in education or EdTech).
  • 1–2 years of experience in team handling or managerial roles.
  • Strong verbal and written communication skills.
  • Ability to lead with empathy, drive performance, and manage change.
  • Familiarity with CRM tools and counselling workflow systems.
  • Data-driven decision-making skills.

Benefits:

  • Opportunity to make a real impact in students' lives.
  • Dynamic and collaborative work culture.
  • Career growth in a rapidly scaling organization.
  • Work at the core of education innovation in India.

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