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Senior IT Application Manager

2 weeks ago

Jamnagar, Gujarat, India beBeeITManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Role Overview

The Senior IT Application Manager will be accountable for overseeing the management and operation of all academic, administrative, and enterprise applications at a prestigious institution. This includes oversight of Salesforce CRM & Admissions, Student Information System (SIS), Learning Management System (LMS), Library Management System, Financial ERP, HRMS, and other mission-critical applications.

Key Responsibilities

  • Application Management & Operations
    • Manage the end-to-end lifecycle of enterprise applications including deployment, configuration, upgrades, integration, and performance optimization.
    • Ensure high availability, reliability, and security of all academic and administrative applications.
    • Oversee issue resolution, incident management, and root cause analysis for application-related problems.
  • Stakeholder Engagement
    • Partner with academic leaders and administrative heads to understand requirements and deliver effective IT solutions.
    • Act as the primary liaison with application vendors and service providers.
    • Lead user adoption initiatives, including training and support.
  • Strategic Planning & Governance
    • Define and execute the application roadmap in alignment with institutional digital transformation goals.
    • Establish governance standards, documentation, and compliance with IT policies.
    • Recommend and implement innovative technology solutions to enhance teaching, learning, and operations.
  • Team Leadership & Vendor Management
    • Lead and mentor the application support team.
    • Manage vendor relationships, negotiate contracts/SLAs, and ensure quality service delivery.
    • Promote a culture of service excellence, accountability, and continuous improvement.
  • Integration & Data Management
    • Drive seamless integration of CRM, SIS, LMS, ERP, HRMS, and other systems.
    • Ensure data integrity, consistency, and accessibility across platforms.
    • Maintain compliance with data privacy, cybersecurity, and higher education regulatory requirements.

Qualifications & Experience

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline (Master's preferred).
  • Around 15 years of progressive experience in IT application management, ideally in higher education or large enterprise environments.
  • Expertise in managing Salesforce CRM, ERP (Finance & HR), SIS, LMS, Library Management, and related systems.
  • Strong experience in application integration, vendor management, and IT governance.
  • Demonstrated success in leading teams and managing complex projects.
  • Knowledge of cybersecurity, compliance, and digital transformation best practices.

Key Skills & Competencies

  • Functional and technical expertise in enterprise applications.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent project management and change management capability.
  • Exceptional communication and stakeholder management skills.
  • Strategic mindset with hands-on execution ability.