Business Analyst with Expertise in Customer Care Services

2 days ago


Bengaluru, Karnataka, India SAP Full time

We're seeking a skilled Business Analyst to join our team, focusing on customer care services.

As a Business Analyst, you'll work closely with customers in the North America region, providing expert support and guidance on various topics, including data collection for site reviews and project management.

You'll analyze site data, manage customer configurations, and deliver value-added services for care services. Your exceptional communication skills will enable you to effectively collaborate with clients, front-line consultants, and managers.

About this role:

This position offers a unique opportunity to leverage your analytical skills and industry knowledge to drive business outcomes.

Your primary responsibilities will include:

  • Supporting site reviews and gathering data for site analysis activities
  • Communicating with clients on goals, priorities, product roadmaps, and monthly releases
  • Providing assistance to front-line consultants on consistent data collection for site analysis
  • Making yourself available to assist with customer requests as needed

About SAP:

SAP innovations empower over 400,000 customers worldwide to work more efficiently and use business insights more effectively.

We're a cloud company with 200 million users and 100,000 employees worldwide, committed to equal employment opportunities and accessibility accommodations for applicants with disabilities.

Requirements:

To succeed in this role, you'll need:

  • Excellent communication and presentation skills
  • Strong analysis and troubleshooting skills
  • Knowledge of SQL, Python, and other programming languages
  • A strong understanding of business processes and operations

About the compensation package:

This full-time position comes with a competitive salary range of $90,000 - $120,000 per year, commensurate with experience and qualifications.


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