Travel Expense Specialist
3 days ago
We are seeking a highly motivated and results-driven individual to join our Finance – Accounts Payable T&E function as a Specialist. This role reports to Operations Manager and is based out of our Finance Shared Service Centre in Hyderabad, India.
Your Focus:As a Travel Expense Specialist, you will be responsible for managing travel-related activities for employees across IFF. Your primary focus will be on providing excellent customer service to employees related to T&E inquiries, efficiently addressing inquiries from employees regarding policies, processes, and systems, and educating and training travelers and BU personnel on the proper procedures for expense reporting and reimbursement.
Key Responsibilities:- Provide exceptional customer service to employees related to T&E inquiries.
- Efficiently address inquiries from employees regarding policies, processes, and systems.
- Educate and train travelers and BU personnel on the proper procedures for expense reporting and reimbursement.
- Reconcile, research, and support credit card accounts.
- Helpdesk/Customer Service.
- Research and resolve issues regarding traveler setup or misapplied payments.
- Interact with peers and various management levels to address any credit card or expense inquiries.
- To ensure that all Citi Card Payments are reviewed and paid on time.
You will be responsible for reviewing soft limits and audit flags to reduce risk and ensure compliance to travel policy and local tax and legal guidelines. Additionally, you will assist Corporate Security and Corporate Audit in review of specific cardholder account reviews, educate BU personnel and travelers on best practices of expense reporting, past due accounts, and traveler terminations, and monitor various reports for compliance.
Miscellaneous Travel Processes:- Troubleshoot and resolve issues regarding batches or payment failures.
- Improvise process by adding new activities or by eliminating non-value steps.
- Provide/generate T&E reports/dashboards which will depict T&E spend.
- Subject matter expert on corporate credit card program and employee expenses.
- Perform reconciliations on credit card end-to-end process.
- Review outstanding charges and communicate outstanding charges to employee and Shared Services Financial Leads.
- B.Com graduate or MBA postgraduate with minimum 6 months experience in T&E process.
- Proficiency in Microsoft Office Suite, with emphasis on Excel.
- Strong oral and written communication.
- Prior experience with Travel and Expense Product Concur and TMS preferred.
- Flexible to work in any shift hours as assigned.
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