Assistant Operations Manager

Job Title: Assistant Operations Manager

This is an exciting opportunity to join our team as an Assistant Operations Manager, responsible for ensuring the smooth day-to-day operation of our business.

• Purchase Order Management: Qualify or reject purchase orders with detailed directions, ensuring that all necessary information is accurate and up-to-date.
• Partner Relationships: Establish and maintain internal and external partner relationships, fostering strong working partnerships and communication channels.
• Order Modification: Collaborate with partners and Sales to modify purchase orders to meet customer needs promptly, ensuring timely and efficient order fulfillment.
• Process Communication: Explain key internal processes to vendor partners and Account Managers, promoting a clear understanding of our operational procedures.
• Aging Purchase Orders: Update the status of aging purchase orders and follow up with partners on scheduled shipments, ensuring timely delivery and minimizing delays.
• Part Number Maintenance: Maintain part number information within client database, updating pricing and product line instructions for Sales, ensuring accuracy and consistency.
• Information Flow: Ensure the flow of information from partners to client, maintaining open communication channels and resolving any issues promptly.
• Daily Work Requirements: Follow established procedures for daily work requirements and responsibilities, ensuring compliance with company policies and procedures.
• Process Improvement: Utilize new process improvement resources to enhance operational efficiency, identifying areas for improvement and implementing changes to drive results.
• Departmental Policies: Stay current on departmental policies and product lines to ensure correct processing of drop ship purchase orders, maintaining expertise and knowledge in this area.
• Complex Issue Resolution: Work with management on approving exceptions outside departmental guidelines, seeking assistance from Senior Specialist and Supervisor to resolve complex issues.
• Review and Analysis: Review and analyze purchase orders for assigned product lines, proactively working on issues causing purchase order placement delays and supporting additional information collection.
• Item Master Issues: Communicate to Order Management or Master Data Teams regarding Item Master issues, providing timely updates and support as needed.
• Client and Stakeholder Communication: Contact person for client and internal stakeholders for any procurement related issues, owning regular operation rhythm and providing prompt responses.
• Process KPIs and Metrics: Oversee process KPI's and metrics, providing deep analysis with understanding of root causes, driving improvements and optimizing operational performance.
• Technical Guidance: Provide technical guidance and share knowledge on processes and systems within the team in daily operations, training new joiners and promoting expertise.
• Team Support: Support and coordinate the team on daily processing/operations, workload allocation, and overall team success, ensuring effective collaboration and communication.
• New Hire Onboarding: Assist to hire, groom and help new members to onboard, providing a smooth transition into their roles and ensuring they have the necessary tools and support.
• Promotions and Staff Reviews: Provide input for promotions and staff reviews, recognizing and rewarding employees based on their performance and contributions.
• Coaching and Development: Facilitate regular 1 on 1 meetings and direct goal development and progress, performing weekly trending-based coaching to manage team members' performance and drive growth.
• Team Leadership: Handle a Team of FTEs and be responsible for day-to-day quality assurance, monitoring and coaching of the team, leading by example and fostering a positive and productive work environment.