Solutions Architect Position

3 weeks ago

Mumbai, Maharashtra, India inMorphis Full time

About the Role:

We are seeking a highly skilled and experienced ServiceNow Solution Architect to join our dynamic team at inMorphis. As a ServiceNow Solution Architect, you will play a crucial role in designing and implementing innovative ServiceNow solutions that align with our organization's goals and objectives.

Responsibilities:

  • Lead the design and development of complex ServiceNow solutions that meet business requirements while ensuring scalability, security, and performance.
  • Serve as a subject matter expert on the ServiceNow platform, staying up to date with the latest features and capabilities, and providing guidance to the team.
  • Work closely with business stakeholders to gather and analyze requirements, translating them into well-defined technical solutions within the ServiceNow platform.
  • Design and document technical architectures, including workflows, integrations, data structures, and system interfaces, ensuring alignment with industry best practices.
  • Plan and oversee the integration of ServiceNow with other business systems and applications, ensuring seamless data flow and process automation.
  • Provide hands-on technical leadership during the implementation phase, guiding developers and administrators to ensure the successful execution of the designed solutions.
  • Communicate effectively with both technical and non-technical stakeholders, providing updates, project status, and addressing any concerns or questions.
  • Create and maintain detailed technical documentation, including design specifications, process workflows, and architecture diagrams.
  • Provide training to end-users and support teams on the effective use and administration of implemented ServiceNow solutions.
  • Identify opportunities for process optimization and enhancement of existing solutions, proactively suggesting improvements to achieve business goals.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field. Master's degree is a plus.
  • Proven experience (8+ years) as a ServiceNow Solution Architect, with a track record of successfully designing and implementing complex ServiceNow solutions.
  • ServiceNow Certifications: ServiceNow Certified System Administrator and ServiceNow Certified Application Developer are required. Additional certifications like CIS for product lines, ServiceNow Certified Technical Architect are advantageous.
  • Strong understanding of IT Service Management (ITSM) and ITIL best practices.
  • Proficiency in ServiceNow scripting (JavaScript, AngularJS, Jelly) and configuration to customize and extend the platform.
  • Experience with integration technologies (REST, SOAP, JSON, XML) and third-party system integrations.
  • Excellent problem-solving skills and the ability to think critically and analytically.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and communicate complex technical concepts to non-technical stakeholders.
  • Project management skills to lead and oversee solution implementation projects from conception to completion.
  • Up-to-date knowledge of industry trends and emerging technologies in ServiceNow and IT service management.

What We Offer:

  • A chance to work with a visionary company with a presence in US, UK, Dubai, India, and Singapore.
  • A fast-paced and dynamic environment with opportunities for growth and development.
  • A collaborative team with a people-first approach.
  • A competitive compensation package and benefits.
  • Professional development opportunities and training programs.

How to Apply:

  • Submit your resume and cover letter through our website.
  • Contact us at [insert contact email or phone number].

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