
System Support Engineer
3 days ago
An exciting opportunity to join a dynamic team as a System Support Engineer, responsible for providing top-notch technical assistance to customers.
- Key Responsibilities:
- Monitoring server parameters on a regular schedule and reporting performance issues beyond thresholds.
- Ensuring successful task completion and rerunning tasks in case of failures.
- Reporting technical errors to the L2/L3 teams for resolution.
- Monitoring email, Teams channels, and ticketing systems for new items/tickets.
- Updating tickets with initial responses and gathering details from business/end users or other teams.
- Reproducing issues in testing environments and providing inputs to L2 team members.
- Validating issue fixes in internal testing environments based on customer inputs.
- Customer-Facing Experience: At least 3+ years of experience in customer-facing roles.
- System Support Experience: A minimum of 3 years of experience in managing application or infrastructure support at the L1 level.
- SailPoint or IAM System Support: Experience in SailPoint or IAM system support is highly desirable.
- Communication Skills: Strong written and verbal communication skills with the ability to provide clear responses within defined SLAs.
- Customer Issue Validation: Experience in handling customer-related queries on system functionality and providing required support.
- Technical Background: A strong background in Java and scripting is an added advantage.
- Years of Experience: 5-8 years of experience in the field.
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