
Strategic Governance Specialist
2 days ago
Key Roles & Responsibilities
This senior role is focused on ensuring control and compliance within city-level operations.
The Associate General Manager - Governance will implement and enforce policies, processes, and mechanisms across Sales, Design functions, project execution, and customer experience to maintain operational discipline.
Close collaboration with sales, designs, and other core teams is essential for identifying gaps, mitigating risks, and upholding governance and compliance standards.
- City Governance Compliance & SOP Enforcement
- Implement compliance with established Standard Operating Procedures (SOPs) across teams – Sales, Design, Execution, and Vendor Experience
- Conduct regular checks to ensure adherence to process frameworks
- Identify and address operational control gaps impacting service quality, timelines, or costs
- Risk Management & Non-Compliance Resolution
- Monitor and resolve governance risks including financial, operational, or service quality issues
- Address non-compliance or deviations related to internal stakeholders in a proactive manner
- Audit Readiness & Governance Documentation
- Maintain all project, partner, and compliance documentation in an audit-ready format
- Lead quarterly internal audits across verticals and ensure timely closure of findings
- Track and update governance metrics through structured dashboards and trackers
- Stakeholder Coordination & Partnerships
- Liaise with city operations, design teams, and project managers to reinforce a governance-first approach
- Work directly with partners (Design, Execution, Vendors) to ensure clarity on compliance expectations and accountability
- Conduct workshops and training sessions to educate stakeholders on new or revised SOPs
- Reporting & Escalation Management
- Prepare city-level compliance reports and governance scorecards for business reviews
- Present RCA (Root Cause Analysis) and recommend preventive measures
Expertise and Qualifications:
- Graduation / Post Graduation
- 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity
- Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training
- Strong communication, analytical, and reporting skills with a bias for action
- Background in real estate, interior design, consumer services, or execution-led businesses preferred
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