
Business Operations Professional
2 days ago
Job Title: Senior Business Operations Manager
Job Summary:
- We are seeking a highly skilled Senior Business Operations Manager to lead our business operations team.
Key Responsibilities:
- Process and Stakeholder Management:
- Deliver and manage KPIs and metrics in line with prescribed targets.
- Prioritize and organize work according to business priorities.
- Develop an in-depth understanding of the technical aspects of the process.
- Drive process improvements within the team for improved efficiency, client experience, or better risk controls.
- Periodic review of process risks and ensure adequate controls are in place.
- Meet with stakeholders to discuss process-related challenges and opportunities.
- Work with relevant stakeholders to effectively resolve escalations.
- Lead projects/tasks E2E in coordination with onshore stakeholders.
- Resource Planning:
- Forecasting and planning of resource requirements.
- Manage resources efficiently through peaks and troughs in the business cycle.
- Ensure contingency planning is in place for critical resources.
- People Management/Development:
- Setting appropriate goals and expectations for the team and conducting regular progress reviews.
- Work closely with individuals and groom them to their full potential.
- Assessing and developing competency levels to ensure team members have the expertise needed to add value to the business.
- Proactive identification of performance issues. Creating action plans and coaching them to improve performance.
- Conduct 1-1 and team meetings in line with Operational Engagement Framework.
- Managing attrition and absenteeism in the team.
- Top 5 Competencies:
- Focusing on Clients.
- Working in Teams.
- Driving Excellence.
- Influencing Stakeholders.
- Developing Talent.
Qualifications:
- Any Graduate/Postgraduate.
Skills:
- Excellent verbal and written communication skills.
- Good interpersonal skills.
- Good analytical skills.
Knowledge:
- Good understanding of Accounting & Insurance Principles preferable.
Eligibility Criteria:
- Minimum 3 years experience as a Team leader managing a team of 15+ individuals.
**Requirements for Internal Candidates:**
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