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Senior Service Compliance Manager
1 month ago
About This Role
We are seeking a skilled and detail-oriented Scrum Master/Service Compliance Manager for our Information Security Services (ISS) team. As a Scrum Master for ISS DevOps, you will be responsible for facilitating the agile development process and ensuring the delivery of high-quality software solutions.
As the Service Compliance Manager, you will help advance ITIL principles within the ISS team. Key ServiceNow deliverables include facilitating the development of service descriptions, service catalogs, KPIs, knowledge management, and service roadmaps.
Responsibilities
- Manage sprints by defining the scope, goals, and deliverables of each sprint, and ensuring that the developers have clear and complete descriptions of the requests.
- Coordinate and facilitate meetings to look ahead and look back at the sprint, and to resolve any issues or impediments that arise during the development process.
- Communicate and collaborate with the module owners, catalog practitioners, technical architects, and the team leader to align the expectations, requirements, and feedback of the stakeholders.
- Track and measure the workload, velocity, and quality of the developers, and provide regular reports and feedback to the team and to management.
- Lead and manage the development and delivery of ServiceNow solutions for ISS.
- Promote and uphold the agile principles and values, and foster a culture of continuous improvement, collaboration, and innovation within the development team.
- Assist Service Managers with defining and maturing their security services and practices. Help ensure the services teams have the necessary skills training. Help teams develop service catalogs and facilitate the DevOps lifecycle. Help teams define the appropriate KPIs to adequately manage their services.
Qualifications
- Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
- At least 3 years of experience as a Scrum Master or a similar role in software development, preferably in a ServiceNow environment.
- Overall IT experience of 7+ years.
- Certified Scrum Master (CSM) or equivalent certification.
- Strong knowledge of ServiceNow development, including custom applications, workflows, and integrations.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers' challenges.
A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office.
