Experienced Operations Coordinator

6 days ago

India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Experienced Operations Coordinator

Job Summary:

As a seasoned travel professional, you will be responsible for overseeing the end-to-end booking process, ensuring seamless execution of itineraries, reservations, and travel documentation for domestic and international clients. Your exceptional customer service skills, paired with your ability to work under pressure, will make you an invaluable asset to our team.

This is an excellent opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about delivering high-quality travel experiences.

Key Responsibilities:

  • Manage End-to-End Booking Operations: Coordinate with hotels, airlines, ground transport, and third-party vendors to secure rates, confirm inventory, and resolve operational issues.
  • Respond to Customer Enquiries: Provide timely quotes, amendments, cancellations, and refunds while meeting Service Level Agreement (SLA) targets.
  • Maintain Accurate Records: Ensure data integrity across systems by maintaining accurate CRM and reservation records (PNRs, invoices, payment reconciliations).
  • Support Process Improvements: Identify recurring issues, propose fixes, and help implement best practices for bookings and documentation.
  • Coach and Assist Junior Agents: Escalate complex cases to senior operations and ensure smooth handoffs for high-touch client accounts.

Requirements:

  • 2+ Years Experience: In travel/tour operations, reservations, or ticketing (agency or Online Travel Agency (OTA) environment).
  • Practical Experience: With Global Distribution Systems (GDS) like Amadeus or Sabre, and major OTA booking platforms and Passenger Name Record (PNR) management.
  • Strong Communication Skills: Excellent English communication skills and proven problem-solving under pressure.

Benefits and Culture Highlights:

  • Flexible Working Hours: Remote-first role with flexible working hours and performance-based incentives.
  • Clear Career Path: Into senior operations and management roles; training and upskilling support.
  • Employee Travel Discounts: Collaborative team culture and focus on operational excellence.

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