Account Integration Specialist

2 weeks ago

Jaipur, Rajasthan, India Docyt Full time

Job Summary

We are seeking a skilled Account Integration Specialist to join our team at Docyt.

  • About the Role:
  • Develop and maintain a structured onboarding process to efficiently guide customers through the necessary steps for successful integration.
  • Collaborate with cross-functional teams, including sales, product development, and customer success, to ensure a cohesive onboarding experience aligned with customer needs and company objectives.

Key Responsibilities:

  • Act as the main point of contact for new customers, providing personalized support and guidance throughout the onboarding process.
  • Communicate effectively with customers via email, phone calls, video conferences, and other channels to address inquiries, provide assistance, and offer solutions to potential challenges.
  • Work closely with the accounting operations team for the delivery of financials for new customers.

Requirements:

  • Bachelor's degree in Business Administration, Finance & Accounting.
  • 2-4 years of experience in customer onboarding and management.
  • Proven experience in customer service, account management, or customer success roles.
  • Good knowledge in accounting and finance is a must.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
  • Problem-solving skills and a proactive approach to addressing customer needs and challenges.
  • Permanent night shift. Flexibility to work non-traditional hours as needed to accommodate customer needs and time zones.

Benefits:

  • Full-time opportunity with a competitive compensation package.
  • Great growth potential at a fast-growing startup.
  • Company-provided laptop and necessary hardware to ensure you are set up for success.
  • Inclusive and motivating work culture that values team collaboration.

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