Data Management and Reports Analyst

3 weeks ago

Delhi, Delhi, India Room to Read Full time
Job Overview:

Room to Read is seeking a highly organized and detail-oriented Data Management and Reports Analyst to join our Development Operations team. As a key member of our team, you will provide administrative support and play a critical role in supporting gift processing and updating records in our fundraising and donor reporting database systems.

This position reports to the Associate Director of Global Business Operations and is based in our Mumbai or New Delhi office. You will work closely with the India and Asia Pacific teams to ensure the accuracy and integrity of our data records.

Key Responsibilities:Data Management and Account Coordination
  • Manage offline gift processing for Hong Kong, Singapore, Japan, and Australia, including the processing of checks, bank transfers, and stock gifts.
  • Download third-party donor reports and prepare files for gift entry as needed.
  • Manage third-party IN and APAC gift processing, including importing and exporting for processing and reconciliation.
  • Enter gifts in NPSP from India Gift Log and manage communication for gift coding and review supporting documents with the India development team.
  • Maintain accurate donor records in our Salesforce database, including importing of new records and cross-checking imported data.
  • Data management of Salesforce database: monitor Chatter requests screen and de-duplicate records, perform mass updates for recoding donations when needed, update addresses, and ensure data quality.
  • Monitor sustainer gifts to manage duplicates and other issues.
  • Maintain all receipts across all worldwide fundraising offices, making updates as changes are needed, and working with the Associate Manager to troubleshoot when needed.
  • Collaborate with global team members on projects related to the database, such as data clean-up projects.
Reconciliation, Audit, and Reporting
  • Assist with reconciling donations on a monthly basis with the Accounting team and attend monthly meetings.
  • Work with the Accounting team in Delhi to ensure proper coding and reconciliation of IN gifts.
  • Follow, review, and enhance best practice guidelines for ensuring the integrity of IN and APAC data records.
  • Maintain APAC receipting compliance and donation remittance documents and update to keep current.
  • Support the APAC and IN audit processes by meeting with auditors and supplying all information required for audit investigations.
  • Provide reporting for matching gift pledges database.
  • Generate reports from the database as requested.
Team and Event Support
  • Oversee corporate matching gift process, including matching gift file maintenance, research, and confirmation of gifts to be matched.
  • Prepare and mail matching gift application forms, acknowledge matching gifts, and follow up with matching gift donors as needed.
  • Provide remote and in-person database management and operations support for APAC and IN events, managing registration, reviewing investment levels, donation processing, and overseeing ticket payment.
  • Coordinate with global development offices to provide research support for events and prepare briefing materials for events and meetings.
  • Support with conducting reactive research on individual donors, corporations, and foundations in all of Room to Read's fundraising countries.
  • Collaborate with global team members on projects related to the database.
  • Other ad-hoc duties as necessary to support the APAC, IN, and DevOps teams.
Requirements:
  • Bachelor's degree or relevant work experience.
  • 1-2 years of work experience in a fast-paced, growth-oriented environment.
  • Highly organized, strong attention to detail, and results-oriented.
  • Strong written and oral communication skills in English with the ability to adjust communication style based on the audience.
  • Adept at using Excel, Word, PowerPoint, and Outlook.
  • Experience with databases and ability to continually learn new technology, database processes, and procedures as needed.
  • Comfort working with numbers and calculations.
  • Proactive and tenacious troubleshooting skills.
  • Ability to work independently and as part of a team.
  • Strong work ethic and ability to juggle multiple priorities with competing deadlines.
  • Flexibility and positive attitude.
  • Legally eligible to work in India; no sponsorship provided.
Preferred:
  • History of dedicated volunteer activity and/or commitment to non-profit organizations.
  • Previous experience working with relational databases and/or web integration tools.
  • Previous experience working closely and building relationships with diverse groups of people.
  • Experience in project management.
Compensation:

Room to Read offers a competitive salary with excellent benefits. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing the world through literacy and gender equality in education.

Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. Room to Read is a child-safe organization; all personnel are expected to adhere to Room to Read's Child Protection Policy and Child Protection Code of Conduct.

To be successful at Room to Read, you will also:

  • Have passion for our mission and a strong desire to impact a dynamic nonprofit organization.
  • Be a proactive and innovative thinker who achieves results and creates positive change.
  • Have a very high level of personal and professional integrity and trustworthiness.
  • Embrace diversity and a commitment to collaboration.
  • Thrive in a fast-paced and fun environment.

Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. EOE/M/F/Vet/Disabled

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