Senior Quality Assurance Professional

2 days ago


Ellore, Andhra Pradesh, India beBeeQualification Full time ₹ 9,00,000 - ₹ 15,00,000
Senior Quality Analyst

We are seeking an experienced and skilled professional to join our team in the Insurance industry.

  • The ideal candidate will possess strong expertise in call quality monitoring, MIS reporting, and process improvement.

The successful candidate will ensure that customer interactions meet the highest standards by:

  • Monitoring calls and evaluating agent performance
  • Providing constructive feedback
  • Ensuring compliance with process guidelines, quality parameters, and regulatory requirements
  • Conducting calibration sessions with team leaders and trainers

Key Responsibilities include:

Quality Monitoring

• Evaluate agent performance and provide constructive feedback

• Monitor calls to ensure compliance with quality parameters

MIS Reporting

• Prepare quality reports and highlight trends

• Share insights with management to drive continuous improvement

Requirements
  • Graduate in any discipline
  • 5-8 years of experience in Quality function (Insurance / BFSI preferred)
  • Strong knowledge of call auditing, quality frameworks, and compliance standards
  • Excellent communication & analytical skills
  • Proficient in MS Excel / MIS reporting
  • Flexible to work in rotational / night shifts


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