
Client Relationship Manager
1 day ago
We're seeking a proactive professional to manage client relationships and ensure an exceptional experience for luxury clientele.
- Critical Responsibilities:
- Customer Engagement & Support: Manage client interactions via calls, WhatsApp, email, and in-person communication. Provide timely, professional, and solution-oriented responses.
- Customer Retention & Process Management: Plan and execute customer retention campaigns. Track and analyze customer interactions to provide actionable insights.
- Collaboration & Insights: Work closely with sales, marketing, and production teams to resolve client queries. Build and maintain strong relationships with high-value clients.
We're looking for a candidate with 2-4 years of experience in CRM, luxury retail, or jewelry brands. Proficiency in CRM tools, MS Office is required, along with strong communication and interpersonal skills. Customer-focused, organized, proactive, and solution-driven individuals are encouraged to apply.
Key Qualifications:
- Proficient in CRM tools and MS Office
- Excellent communication and interpersonal skills
- Candidate with 2-4 years of experience in CRM, luxury retail, or jewelry brands
-
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