Excellent Training Delivery Specialist

1 day ago

Tirupati, Andhra Pradesh, India beBeeTrainer Full time ₹ 50,00,000 - ₹ 1,00,00,000

Improve performance through structured training interventions, product knowledge assessments, and continuous upskilling. We're seeking a dynamic and detail-oriented Trainer to lead impactful training programs across new hires, existing team members, and supervisory staff.

This role is integral in building relevant training materials and maintaining robust training reports and dashboards. The ideal candidate will have strong communication and facilitation skills, proficiency in MS Excel, PowerPoint, and LMS platforms, and experience in customer service or product-based environments.

The responsibilities of this role include:

  1. New Hire Training: Conduct onboarding and induction programs for new joiners, deliver training on soft skills, process, product, and systems, ensure smooth assimilation into company culture, policies, and tools, evaluate learning effectiveness through assessments, quizzes, and role-plays.
  2. Training Need Interventions (TNI): Collaborate with Quality and Operations teams to identify performance gaps, design and execute targeted refresher sessions and skill-enhancement modules, track pre- and post-training performance to measure impact and efficacy.
  3. Product Knowledge & Supervisor Assessments: Create and manage product knowledge tests for front-line and supervisory teams, conduct Supervisor Readiness assessments to evaluate leadership competencies, periodically update assessments in line with process or product changes.
  4. Update Training: Stay abreast of new product launches, policy updates, and process changes, conduct timely refresher training for impacted stakeholders, partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content.
  5. Reporting & Documentation: Maintain up-to-date training dashboards, attendance logs, and test results, generate regular reports on training coverage, scores, and intervention effectiveness, provide actionable insights to stakeholders and leadership based on training data.

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