
Business Operations Coordinator
2 weeks ago
Key Responsibilities:
- Manage day-to-day office operations, ensuring a smooth-running environment.
- Contract and onboard new agents efficiently.
- Process new business applications promptly.
- Handle premium banking for initial and renewal policies.
- Oversee petty cash and vendor payments.
- Address customer queries, complaints, and retention requests.
- Implement post-policy issuance service requests effectively.
- Maintain high Net Promoter Scores (NPS).
- Process life and health claims efficiently.
- Ensure compliance with regulatory requirements.
- Conduct audits to assess performance.
Required Skills and Qualifications:
- Graduate or Post-Graduate degree in any field.
- 2-3 years of experience in customer-facing roles.
- Strong knowledge of service quality principles.
Benefits:
This role offers opportunities for growth and development within the company.
Industry: Insurance
Department: Customer Success, Service & Operations
Role Category: Customer Success
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