Business Operations Coordinator

2 weeks ago


Gurgaon, Haryana, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: Customer Success Associate

 

Key Responsibilities:

  • Manage day-to-day office operations, ensuring a smooth-running environment.
  • Contract and onboard new agents efficiently.
  • Process new business applications promptly.
  • Handle premium banking for initial and renewal policies.
  • Oversee petty cash and vendor payments.
  • Address customer queries, complaints, and retention requests.
  • Implement post-policy issuance service requests effectively.
  • Maintain high Net Promoter Scores (NPS).
  • Process life and health claims efficiently.
  • Ensure compliance with regulatory requirements.
  • Conduct audits to assess performance.

 

Required Skills and Qualifications:

  • Graduate or Post-Graduate degree in any field.
  • 2-3 years of experience in customer-facing roles.
  • Strong knowledge of service quality principles.

 

Benefits:

This role offers opportunities for growth and development within the company.

 

Industry: Insurance

Department: Customer Success, Service & Operations

Role Category: Customer Success



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