Healthcare Industry Specialist

3 days ago

Mumbai, Maharashtra, India beBeeCustomerSupport Full time US$ 60,000 - US$ 80,000

Job Title: Customer Support Analyst – US Healthcare


We are seeking a highly skilled and experienced customer support analyst to join our team. As a customer support analyst, you will be responsible for providing top-notch support to our US-based clients. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in voice and non-voice support.

Key Responsibilities:

  • Providing timely and effective support to our clients via phone, email, and other communication channels.
  • Resolving customer complaints and issues in a professional and courteous manner.
  • Collaborating with internal teams to identify and implement process improvements.
  • Staying up-to-date with industry trends and best practices in customer support.

Requirements:

  • 3+ years of experience in hard core voice/non-voice support, supporting US clients.
  • Excellent communication skills both oral and written.
  • Ability to work independently and as part of a team.
  • Detail-oriented with excellent telephone and spelling skills.
  • Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • Professional development opportunities.
  • A collaborative and supportive work environment.

About Us:

We are a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. We have an agile management team, high employee morale, and high customer satisfaction and retention. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.

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