Senior Brand Reputation Specialist

2 days ago

Delhi, Delhi, India Dentsu Creative Full time

About Dentsu International India: An award-winning agency, Dentsu International comprises six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB, and Merkle. Each brand is supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, Dentsu International operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never-before.

Dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. Our teams of optimists, entrepreneurs, and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

We have an exciting opportunity for a Senior Brand Reputation Specialist to join our team. As a key member of our digital marketing department, you will be responsible for managing and enhancing the brand's reputation across social media and digital platforms. The ideal candidate will have strong communication skills, a solid understanding of social media trends, and expertise in ORM tools to effectively monitor, analyze, and respond to online conversations about the brand.

The role involves:

  • Monitoring and analyzing user comments, feedback, and complaints across social media and digital platforms, using tools and manual processes
  • Engaging with the target audience to manage responses, redress complaints, and maintain a positive brand image
  • Promptly addressing negative feedback within the specified turnaround time
  • Creating brand awareness by addressing queries and enhancing brand perception
  • Sharing user compliments and feedback on brand social media pages
  • Utilizing social listening tools to manage responses and gather insights
  • Categorizing data, preparing reports on brand performance, and providing actionable suggestions to improve user experience
  • Analyzing audience conversations and feedback to offer recommendations for brand improvement
  • Benchmarking the brand's online reputation against competitors
  • Preparing and circulating ORM reports (daily, weekly, monthly) to relevant departments

You will work closely with the team to stay updated on social and digital trends to identify opportunities for improvement. A Graduate or holder of a UGC-approved Diploma in Mass Media, Marketing Communication, Advertising, or equivalent is required. Certification in Digital Media, SEO, SEM, or E-commerce is a plus. You should have 2-4 years of experience in ORM with a brand or digital/social/advertising/media agency. Proficiency in English with excellent written and verbal communication skills, proficiency in MS Excel, and strong knowledge of social media channels and ORM processes are essential. Familiarity with digital listening tools like Hootsuite Insights is preferred. Awareness of digital trends and activities with a keen eye for detail is necessary.

We estimate this position to earn approximately ₹15,00,000 per annum.

  • Digital Reputation Specialist

    2 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    At CryptoMize, we are seeking a highly skilled Digital Reputation Specialist to join our team.About UsWe are a cutting-edge agency that specializes in digital reputation management, social media management, and crisis management. Our approach is holistic, covering all aspects of your online presence.About the RoleThis role will involve developing and...

  • Senior Digital Reputation Specialist

    2 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Digital Reputation Specialist to join our team at CryptoMize. As a key member of our digital reputation management team, you will play a critical role in helping us maintain a positive online presence for our clients.About UsCryptoMize is a leading provider of digital reputation management...

  • Brand Ambassador Marketing Strategist

    3 weeks ago

    Delhi, Delhi, India Brand Catapult Full time

    Brand CatapultWe are a marketing and branding agency that combines meticulous research, strategic thinking, and intelligent communication to elevate brands. Our goal is to empower them to make a meaningful impact and inspire positive change on a global scale.We are seeking a skilled Brand Ambassador Marketing Strategist:Are you an experienced PR/ Influencer...

  • Digital Reputation Specialist

    4 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    Company OverviewCryptoMize is a leading provider of digital reputation management services. We help our clients protect their online presence, improve their brand image, and increase their credibility.About the RoleWe are seeking a highly skilled Digital Reputation Specialist to join our team. As a Digital Reputation Specialist, you will be responsible for...

  • Digital Reputation Strategist with SEO Expertise

    2 hours ago

    Delhi, Delhi, India Brand Balance Full time

    About Brand Balance: As a leading digital agency, we're passionate about crafting online narratives that boost our clients' search rankings and ensure a positive online reputation. Our ideal candidate is an enthusiastic Digital Reputation Strategist with expertise in Online Reputation Management (ORM) who can take charge of our digital presence.

  • Senior Communications Specialist

    2 days ago

    Delhi, Delhi, India Veritas Reputation PR Pvt Ltd Full time

    At Veritas Reputation PR Pvt Ltd, we are seeking a highly skilled Senior Communications Specialist to join our team in the BFSI sector. As a key member of our team, you will be responsible for managing and executing public relations campaigns to enhance our clients' reputation and image.About the Role:Develop and execute comprehensive public relations...

  • Digital Reputation Specialist

    2 weeks ago

    Delhi, Delhi, India Adfactors PR Full time

    About the RoleWe are looking for skilled Digital Reputation Specialists to join our team in Mumbai, Delhi, and Bengaluru.As a Digital Reputation Specialist, you will be responsible for leading digital reputation audits for pitches, quarterly reviews, and special projects. This involves using search intent and social conversation data to map the overall media...

  • Digital Reputation Management Specialist

    2 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    We are seeking a highly skilled Digital Reputation Management Specialist to join our team at CryptoMize. This role will be responsible for managing and maintaining the online reputation of our clients across various digital platforms.The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and possess...

  • Digital Reputation Management Specialist

    2 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    At CryptoMize, we are seeking a highly skilled Digital Reputation Management Specialist to join our team. With a proven track record of success in managing online presence and reputation, you will play a crucial role in helping our clients achieve their goals.About the RoleWe are looking for an individual with excellent analytical and problem-solving skills,...

  • Influencer and Digital Reputation Specialist

    2 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    Job Description:We are seeking an experienced Influencer and Digital Reputation Specialist to join our team at CryptoMize. This role will involve leveraging your expertise in social media marketing and digital reputation management to protect and enhance our clients' online presence.About the Role:The successful candidate will be responsible for creating and...

  • Digital Reputation Management Specialist

    3 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    At CryptoMize, we are seeking a highly skilled and motivated Digital Reputation Management Specialist to join our team. This is an exciting opportunity to work with a cutting-edge company that provides innovative IT solutions to clients of all sizes.About the RoleWe are looking for a talented individual who can help us protect and enhance our clients'...

  • Senior E-commerce Marketing Specialist

    2 weeks ago

    Delhi, Delhi, India Kyari (A Brand of Select) Full time

    About the RoleWe are seeking a highly motivated and experienced Senior E-commerce Marketing Specialist to join our team at Kyari (A Brand of Select). As an integral part of our marketing team, you will play a crucial role in driving sales, increasing brand visibility, and improving ROI through Amazon advertising campaigns.

  • Strategic Brand Development Specialist

    17 hours ago

    Delhi, Delhi, India Schbang Full time

    Job Title: Strategic Brand Development SpecialistWe are seeking a highly skilled Strategic Brand Development Specialist to join our team at Schbang.About the RoleThis is an exciting opportunity for a detail-oriented and organized individual who can effectively manage multiple projects and prioritize tasks in a fast-paced environment.The ideal candidate will...

  • Digital Brand Strategist

    2 hours ago

    Delhi, Delhi, India Brand Catapult Full time

    Senior Social Media ManagerWe are a dynamic team of marketers at Brand Catapult, dedicated to revolutionizing the world of marketing and branding through meticulous research, strategic thinking, and intelligent communication. Our goal is to elevate brands by seamlessly integrating creativity and data-driven insights, empowering them to make a meaningful...

  • Digital Reputation Management Specialist

    2 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    Company OverviewCryptoMize is a global agency that provides innovative IT solutions to clients of all sizes. Our expertise spans network architecture, cybersecurity, and digital reputation management.SalaryThe estimated salary for this position is $80,000 - $120,000 per year, depending on location and experience.Job DescriptionWe are seeking a skilled...

  • Digital Reputation Manager

    2 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    Job Title: Digital Reputation ManagerWe are seeking a highly skilled Digital Reputation Manager to join our team at CryptoMize. As a key member of our organization, you will be responsible for managing our digital reputation, ensuring that our brand is consistently portrayed in a positive light across all online platforms.The ideal candidate will have...

  • Senior Branding and Packaging Design Specialist

    17 hours ago

    Delhi, Delhi, India Please See Full time

    Please See// is seeking a creative and inspired individual to join our team as a Senior Branding and Packaging Design Specialist.Company OverviewWe are a design firm that strives for innovative branding and packaging design that promote and revitalize a company's brand, marketing, product, or digital goals.Estimated Salary: $80,000 - $110,000 per yearThis...

  • Reputation Management Expert

    2 days ago

    Delhi, Delhi, India Boomlet Full time

    About Us:">Boomlet Group is a renowned Reputation Management & Crisis Communications agency, dedicated to safeguarding, building, and enhancing clients' brand reputation. Our team of experts helps businesses navigate complex communication landscapes.">Job Description:">We seek a seasoned Reputation Strategist with a passion for analyzing sentiment,...

  • Visual Branding Specialist

    4 days ago

    Delhi, Delhi, India Kyari (A Brand of Select) Full time

    About KyariWe're a pioneering home decor startup, renowned for our innovative self-watering planters that have revolutionized the industry. With a team of passionate individuals, we strive to create beautiful and hassle-free home decor solutions.Salary RangeThe estimated salary for this role is ₹6,00,000 - ₹8,00,000 per annum, commensurate with...

  • Digital Reputation Strategist

    2 weeks ago

    Delhi, Delhi, India CryptoMize Full time

    Digital Reputation StrategistWe are seeking a highly skilled Digital Reputation Strategist to join our team at CryptoMize. As a key member of our team, you will play a crucial role in helping us shape and manage our clients' digital reputation.About the RoleThis is a unique opportunity to work with a forward-thinking company that is dedicated to providing...