IT Professional

6 days ago

Chennai, Tamil Nadu, India beBeeServiceNow Full time ₹ 18,00,000 - ₹ 30,00,000

Job Title:

Location: Chennai, India

Domain: Telecom

We are seeking an experienced professional to lead full-cycle ServiceNow implementation and transformation initiatives.

Key Responsibilities:

1. ServiceNow Implementation & Transformation:

• Lead end-to-end ServiceNow implementation and digital transformation projects.

• Design, configure, and deploy scalable ServiceNow solutions with a focus on ITSM & ITOM.

• Define platform governance, architecture, and development standards.

2. Integration Expertise:

• Develop REST API-based integrations between ServiceNow and external systems.

• Implement eBonding integrations for cross-platform synchronization.

3. Solution Architecture:

• Translate business requirements into scalable technical designs.

• Provide architecture oversight and technical leadership throughout the project lifecycle.

4. BAU Operations:

• Manage daily ServiceNow operations, updates, and upgrades.

• Ensure platform stability, resolve issues, and maintain performance.

5. Module Expertise:

• Strong hands-on experience with ITSM (Incident, Problem, Change, Catalog, etc.)

• Expertise in ITOM (Discovery, Event Management)

• Familiarity with CSM, SPM, SAM/HAM modules is a strong plus.

6. Stakeholder Collaboration:

• Act as a ServiceNow subject matter expert to business and IT stakeholders.

• Conduct workshops, user training, and stakeholder demos.

7. Continuous Improvement:

• Recommend enhancements based on platform updates and business feedback.

• Stay current with ServiceNow releases, new modules, and trends.

Mandatory Skills:

• ITSM, ITOM, CSM

• REST and eBond integrations

• Workflow automation, Virtual Agent, Predictive Intelligence, Mobile Apps

• Proven leadership in full-cycle ServiceNow transformation projects

Certifications Required:

• CSA (Certified System Administrator)

• CAD (Certified Application Developer)

• ITSM Certification

• ITIL Certification

Desired Skills:

• Knowledge of SAM (Software Asset Management) and HAM (Hardware Asset Management) modules

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