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IT Service Management Expert

3 weeks ago

Solapur, Maharashtra, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

We are seeking an experienced ServiceNow ITSM Developer to join our team. In this role, you will be responsible for working with business stakeholders to analyze and review detailed business and technical requirements.

The ideal candidate has analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.

  • Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline
  • Develop custom software/app solutions as required through scripting and software development
  • Manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software
Required Skills and Qualifications

Key Responsibilities include:

  • At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.
  • Develop & manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation- technical design, developer notes, user manual etc.
  • Manages data with Tables, CMDB, Import Sets, and Update Sets.
  • Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.
  • Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.