Software Engineer Career Opportunity

1 week ago

Vijayawada, Andhra Pradesh, India beBeeCareer Full time ₹ 30,00,000 - ₹ 50,00,000

Our Support Team Analyst will be working on addressing customer issues, guiding the customers on the usage of our software and working closely with the support team and development teams to provide a fulfilling experience to our clients.

Your Responsibilities:


• Troubleshoot customer issues and identify root causes.


• Guide & assist customers on product usage.


• Manage customer data import / export from production systems.


• Ensure that customer data is properly updated in production systems.


• Process confidential data and information according to guidelines.


• Help develop product content for internal and external stakeholders.


• Generate reports from single or multiple systems.

Our Ideal Candidate:


• Bachelor's degree from an accredited university or college in computer science.


• 3+ years of experience in product customer support.


• Excellent interpersonal and collaborative skills.


• An analytical mind and inclination for problem-solving.


• Ability to translate business requirements into non-technical terms.


• Good documentation skills.


• Keen attention to detail.


• Strong written and verbal communication skills.


• Strong customer-relationship skills – responsiveness, sensitivity, diplomacy.

Good to have:


• Experience working with cloud-based products, preferably on AWS.


• Experience using issue tracking software like HubSpot, GitLab, JIRA etc.


• Knowledge in any scripting / programming language – Python / Java / JavaScript / Perl to automate manual repetitive tasks.


• Knowledge in fetching data from SQL / No SQL databases.

What We Offer:


• Competitive salary and comprehensive benefits package.


• Opportunities for continuous career growth and development.


• Exposure to cutting-edge technologies and advanced cybersecurity practices.


• A dynamic, enjoyable work environment that recognizes and celebrates exceptional work.


• Straightforward and transparent policies.

We are a company that values innovation, excellence, and enjoyment in crafting exceptional products. If you're passionate about software engineering and ready to make a significant impact, apply now.

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