Expert Training Facilitator
4 weeks ago
At Amazon, our mission is to be the most customer-centric company on earth. To achieve this goal, we require exceptionally talented individuals who can develop and conduct effective training programs.
The Last Mile Learning Team is seeking a Training Specialist to support operations trainings in the Last Mile vertical. Key responsibilities include:
1. Boosting employee competencies by creating and delivering engaging training sessions
2. Enhancing workplace performance through structured learning metrics and live performance assessments
3. Developing and maintaining data analysis reports using Excel for business insights
Job Responsibilities:
1. Supervising structured learning metrics and overseeing their results for assigned territories and regions
2. Managing live performance metrics end-to-end for assigned territories
3. Conducting learning sessions on new processes and best practices through ITL or digital learning platforms
4. Delivering various training courses as part of continuous learning initiatives
5. Maintaining accurate data and analysis through reports on Excel
6. Ensuring completion of new hire training programs, coaching, and performance improvement initiatives on time
7. Partnering with operations leaders to conduct station audits and identify process compliance gaps
8. Identifying and certifying learning coaches to enhance business performance
BASIC QUALIFICATIONS:
To succeed in this role, candidates should possess:
1. Experience in customer service and project management
2. Ability to translate content into regional languages (Kannada)
3. Strong analytical skills for data analysis and report creation
4. Excellent communication and presentation skills for diverse audiences
5. Proficiency in MS Word, Excel, and PowerPoint
6. A graduate degree in any field
7. Strong organizational and interpersonal skills
8. Flexibility to work on weekends as needed
PREFERRED QUALIFICATIONS:
2+ years of experience as a Training Specialist/Trainer in a similar role
Good communication skills
Knowledge of Kannada language for interacting with ground teams
Estimated salary: $60,000 - $80,000 per annum, depending on location and experience.
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