
Senior Operations Manager
7 days ago
Job Title
">We are seeking an experienced Hospitality Professional to lead our team and ensure exceptional service delivery.
">Job Description
">- Develop and implement effective strategies to drive business growth, improve customer satisfaction, and enhance operational efficiency.
- Lead a high-performing team of cooks, MPWs, stewards, cashiers, Stores assistants, and other support staff to achieve excellent results.
- Collaborate with cross-functional teams to ensure seamless communication, promote a culture of excellence, and foster a positive work environment.
- Implement efficient food production systems, manage inventory, and minimize waste to optimize profitability.
- Ensure strict adherence to safety and hygiene policies, maintain accurate records, and address any incidents promptly.
- Develop and maintain strong relationships with clients to understand their needs, preferences, and expectations.
- Monitor key performance indicators (KPIs) and analyze data to inform strategic decisions and drive continuous improvement.
Requirements
">- Bachelor's degree in Hospitality Management or related field.
- 10+ years of experience in senior hospitality management roles, preferably with a track record of success in driving business growth and improving customer satisfaction.
- Strong leadership skills, with the ability to motivate and inspire high-performing teams.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work effectively in a fast-paced environment, prioritizing tasks, and meeting deadlines.
- Strategic thinker with a focus on innovation, quality, and customer-centricity.
Benefits
">- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment that promotes collaboration, creativity, and continuous learning.
- Recognition and rewards for outstanding performance and contributions to the organization.
Key Responsibilities
">- Overall responsibility for achieving financial targets and managing costs effectively.
- Driving revenue growth through innovative marketing strategies, promotions, and events.
- Ensuring compliance with all relevant laws, regulations, and industry standards.
Equal Opportunities
">We are an equal opportunities employer and welcome applications from diverse candidates who share our values and commitment to excellence.
">Keyword
Leadership
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