Catering Planning Manager

4 weeks ago


Gurgaon, Haryana, India IndiGo Full time
Job Overview

As a key member of our Catering Planning team, you will be responsible for designing, developing, and launching new inflight products that meet the highest standards of quality and consistency.

Working closely with domestic and international caterers and vendors, you will develop new perishable products that cater to the diverse tastes and preferences of our passengers.

Responsibilities
  1. Develop and launch new inflight products, including perishable and non-perishable items, that meet the airline's quality and consistency standards.
  2. Collaborate with procurement teams to ensure accurate costing and pricing of new products.
  3. Work with marketing and digital teams to design and develop packaging and positioning of new products.
  4. Source and develop non-perishable items for in-flight sales, including RTE, munchies, hot and cold beverages.
  5. Design new concepts and products through a development process, understanding method of preparation, costing, and internal product/process validation.
  6. Coordinate the product development process across all customer touchpoints in the cabin, including LOPA entry-into-service, seats, lavatories, galleys, storage, and customer experience.
  7. Develop aircraft cabin, seat, service, and product from concept to launch, including product specifications, sampling, and collaboration with internal stakeholders.
  8. Provide timely communication between IFS, IFLY, Catering, Catering Planning, Marketing, and the Leadership team.
  9. Review NPS scores to align with product innovation and customer expectations.
  10. Review and respond to customer feedback and complaints.
  11. Document key learnings and best practices within the airline.
  12. Present project updates and financial data periodically.
  13. Coordinate IT system enhancements and developments.
  14. Benchmark competition.


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