System Administrator for Telecom Billing Domain

1 month ago


Noida, Uttar Pradesh, India Stefanini Full time

Job Title: System Administrator for Telecom Billing Domain

Job Description:

We are seeking a highly skilled System Administrator to join our team at Stefanini Group. As a System Administrator, you will be responsible for managing and maintaining our Kenan/Postpaid Billing System.

Key Responsibilities:

  • Strong working knowledge in Kenan/Postpaid Billing System.
  • Billing Domain knowledge is must Postpaid Billing, CDR flow, Rating Flow etc.
  • Execution of Recurrent Tasks and Support Monitoring, scheduling jobs and operations.
  • Hands on UNIX / Windows experience and familiarity with SQL, Relational Databases and Web Servers.
  • Incident & Service Request Handling
  • Coordination with Different teams and Vendors
  • Working for international customers in cross-cultural teams is substantial in infrastructure & application services.
  • Solution delivery within SLA
  • Compliancy to internal and external guidelines, processes and policies Team performance/productivity KPIs
  • Well-versed in ITIL standards for delivery of services
  • Resolve all queries and issues escalated by the Business within SLA timeframes to ensure minimum customer impact.
  • Operate 'out of hour's' changes / interventions when required for second line support.
  • Provide supports during business hours as per Market to support operations.
  • Adhere to incident management procedures.
  • Attend team meeting and Operations communication sessions as required.
  • Should able to put appropriate monitoring and alerting capabilities in place for proactive systems management.
  • Performing problem management to permanent fix the issue
  • systems and proactive preventative maintenance such as system reboots
  • Health checks to ensure the systems are running at optimum levels
  • Reporting on system issues
  • Support Service Improvement Plan plans


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