IT Support Specialist

2 days ago

Jamnagar, Gujarat, India beBeeIt Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Deskside Support Engineer

We are seeking an experienced IT Support Specialist to join our IT team. The ideal candidate will have a strong background in managing and supporting IT infrastructure, including Windows and macOS environments.

  • Main Responsibilities:
  • Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Install, update, and patch software applications and security tools.
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
  • Manage user accounts, groups, and permissions using Active Directory.
  • Assist with system upgrades, data migrations, and routine backups.
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  • Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  • Assist in IP address configuration and network printer setup.
  • Monitor and maintain network performance at the location.
  • Respond to IT support tickets, ensuring timely and effective resolution.
  • Document technical issues, solutions, and IT processes accurately.
  • Ensure compliance with IT security policies and industry best practices.
  • Manage IT assets and maintain inventory for your designated location.

About You:

  • You possess a minimum of one year of experience in IT support or a related field.
  • You have hands-on experience in troubleshooting and resolving technical issues related to Windows and macOS environments.
  • You are skilled in managing and maintaining IT infrastructure, including hardware, software, and network configurations.
  • You have excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • You are proactive, self-motivated, and able to prioritize tasks effectively.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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