Cisco Unified Communications Expert

7 days ago

Nellore, Andhra Pradesh, India beBeeSpecialist Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior Cisco UCCE CVP Engineer Job Description

About this role: We are seeking a highly skilled Senior Cisco UCCE CVP Engineer to join our team. The ideal candidate will have extensive experience in designing, implementing, and maintaining Cisco UCCE and CVP solutions.

The successful candidate will be responsible for analyzing business requirements and designing robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions. They will lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.

The engineer will also integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions. Additionally, they will develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.

Responsibilities include:

  • Designing Architecture: Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions.
  • Implementation Configuration: Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • System Integration: Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.
  • Scripting Application Development: Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.

Requirements:

  • Cisco UCCE-CVP certification
  • CCNP Collaboration or CCIE Collaboration certifications
  • Experience with cloud-based contact center solutions, such as Webex Contact Center or Amazon Connect
  • Knowledge of DevOps practices and automation tools, such as Ansible, Python, or PowerShell
  • ITIL v3 or v4 Foundation certification or equivalent process knowledge

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