Operations Leadership Position

19 hours ago


Coimbatore, Tamil Nadu, India beBeeLeadership Full time ₹ 85,00,000 - ₹ 90,00,000
Job Title: Team Lead

We are actively hiring for a key leadership position within our International Process team. This role will oversee the daily operations of a dynamic and fast-paced contact center.

Key Responsibilities:

  • Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, and TL responsibilities.

Requirements:

  • Excellent verbal and written communication skills.
  • Experience in achieving and maintaining high levels of customer satisfaction.
  • Customer Service, Customer Support, and Customer Service Management skills.
  • Knowledge of banking regulations and anti-money laundering (AML) processes.

Benefits:

  • Competitive salary package up to 9 LPA.
  • 5 Days Working with 2 rotational week offs.
  • Immediate joiners preferred.

Want to learn more about this opportunity?


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