Senior Technical Solutions Specialist
4 weeks ago
At Mi3, we are seeking a highly skilled Troubleshooting Expert to join our team. As a key member of our technical support team, you will play a vital role in resolving complex customer issues and ensuring seamless product experience.
About the RoleWe are offering a competitive salary of $80,000 - 100,000 per annum for this position, commensurate with experience.
Key ResponsibilitiesYour primary focus will be on:
- Technical Issue Resolution: You will work closely with our customers to identify and resolve technical issues related to our product.
- Product Configuration and Troubleshooting: You will configure and troubleshoot software and hardware components to ensure optimal product performance.
- Liaison and Communication: You will act as a liaison between our sales, customer success teams, and customers to address their concerns and provide timely resolutions.
To succeed in this role, you should possess:
- Strong Technical Background: 2+ years' of technical support experience with expertise in AD, DNS, DHCP, and antivirus software.
- Customer-Focused Approach: Excellent written and verbal communication skills with a strong customer service orientation.
As a valued member of our team, you can expect:
- Competitive Salary and Benefits: We offer a comprehensive compensation package that includes health insurance, retirement plans, and paid time off.
- Ongoing Training and Development: Regular training sessions and workshops to enhance your technical skills and professional growth.
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