Tech Support Expert
2 weeks ago
About this Role
As a Technical Support Specialist, you will provide exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.
Responsibilities:
- You will respond to customer inquiries and provide technical assistance.
- Diagnose and troubleshoot hardware and software issues.
- Document and track customer interactions in our system.
- Collaborate with other teams to resolve complex issues.
- Provide training and support to customers on product usage.
Qualifications:
- Bachelor's degree in Computer Science or related field is required.
- Relevant certifications are a plus.
Required Skills:
- Strong analytical skills and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in troubleshooting technical issues.
- Experience with customer support software.
PREFERRED SKILLS:
- Familiarity with networking concepts.
- Knowledge of cloud services and applications.
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