Business Process Specialist

4 days ago


Mumbai, Maharashtra, India Capita Full time

Role Overview:

As a key member of our team at Capita, the Process Executive will be responsible for processing client data accurately and efficiently in accordance with client procedures and specialist domain expertise. This role reports to a Team Manager and is a critical part of our operations.

Responsibilities:

Working in a team environment, the Process Executive will be responsible for working on all HR/Payroll processes assigned to them. This includes querying appropriately in the absence of complete information with the line manager or requestor, ensuring work is processed within the client-determined TAT, and performing daily checks of pending items to follow up on outstanding work. Additionally, the Process Executive will raise queries with Leaders when no replies are received on repeated reminders to managers for additional information, proactively pick emails from the OSC inbox, index them, and work on them, and ensure all relevant cases are processed before cut-off to be included in the payroll run in a timely manner.

Key Result Areas:

Workday, SAP & Process Champion, Handle process queries from the team, stakeholders & clients, Achieves the KPI / SLA set for the process, Productivity and accuracy, and Breach Reporting.



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