Client Support Specialist

2 days ago

Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience.

The successful candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. They will serve as the primary contact for US clients via phone, email, and chat, responding promptly to inquiries and providing accurate information about products, services, and policies.

Key Responsibilities:

  • Handle client interactions with professionalism and courtesy.
  • Respond to customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Evaluate complex issues and escalate them to the appropriate department when necessary.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with company products, services, and industry knowledge to assist clients effectively.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Benefits:

This role offers an opportunity to develop your skills and advance your career in a dynamic and supportive environment.

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