
Leadership Excellence: Global Services Supervisor
2 days ago
About the Job:
- A leading provider of integrated human capital management solutions is seeking a talented individual to fill the role of Global Services Supervisor.
Key Responsibilities:
- Conflict Resolution - Find effective solutions to disputes and disagreements between individuals or groups.
- Delegation - Assign tasks or responsibilities to others while maintaining accountability for overall outcome.
- Process Improvement - Drive improvements through data insights, implement automation where possible, and ensure compliance with industry standards.
- Operational Efficiency - Optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality.
- Stakeholder Management - Collaborate with internal stakeholders to resolve issues and ensure smooth project delivery.
- Workforce Management Coordination - Coordinate with WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
- Coaching/Mentoring - Guide, support, and motivate individuals or teams to achieve their goals and objectives.
- Team Engagement - Organize team engagement activities to promote positive work environment.
- Problem Solving - Break down simple problems, identify potential solutions, and take action to resolve the issue.
- Performance Metrics & Interpretation- Interpret data and communicate findings effectively to stakeholders.
- Effective Communication - Develop and deliver multi-mode communications that convey clear understanding of unique needs to different audiences.
Requirements:
- 5+ years experience in conflict resolution, delegation, process improvement, operational efficiency, stakeholder management, workforce management coordination, coaching/mentoring, team engagement, problem solving, performance metrics interpretation, and effective communication.
- Proven track record of driving improvements through data insights and implementing automation.
- Strong leadership skills and ability to collaborate with internal stakeholders.
What We Offer:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
Why Join Us?
- Opportunity to make a meaningful impact in a fast-paced and innovative industry.
- Collaborative and supportive team environment.
- Ongoing training and development opportunities.
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