Payment Operations Specialist

3 days ago


Bengaluru, Karnataka, India beBeeAnalytical Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Opportunity

Main Responsibilities:

  • Evaluate and process items according to established procedures and deadlines.
  • Collaborate with the team to maintain daily operations, communicating with relevant parties as needed.
  • Communicate all process-related clarifications received from other departments to the team.
  • Analyze data regarding process issues and report them to the Manager.
  • Perform end-of-day functions as outlined in checklists and maintain associated records.
  • Ensure that all self-assessment reports and backup documents are reviewed and countersigned by the responsible person and Team Manager respectively.
  • Maintain a record of changes to procedures and communicate these updates to the Manager.
  • Train new recruits based on the Training Module guidelines.
  • Maintain proper backups within the department.

Escalation Procedures:

  • Escalate issues to supervisors and managers according to escalation procedures.
  • Inform the Team Manager of exceptional occurrences for prompt action.
  • Guarantee adherence to established processing procedures and internal regulations.
  • Escalate any process-related ambiguities to their respective supervisors or manager for clarification.

Business Objectives:

  • Meet job objectives set within agreed timelines.
  • Contribute to innovation initiatives.
  • Promote ideas aimed at achieving excellence in service quality.
  • Conduct monthly departmental self-assessments using checklists.
  • Verify accuracy and identify control lapses with suggested actions.

Additional Responsibilities:

  • Update the KOP with amendments and/or updates within specified timelines.
  • Train new recruits based on the Training Module guidelines.
  • Evaluate trainees through tests or quizzes.
  • Maintain relevant training records.
  • Assist the Manager in preparing various team-related MIS.


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