Process Transformation Lead

1 day ago

Noida, Uttar Pradesh, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Business Process Transformation Specialist

">Job Description:">

We are seeking an experienced and detail-oriented professional to lead the transformation of our business processes.

">

This role involves driving change from the current state to an optimized future state, working closely with both business and technology stakeholders.

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  • Identify and document business processes across Service Assurance, Security, Service Delivery, and Service Management functions.
  • Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.
  • Collaborate with cross-functional teams to document and streamline end-to-end network provisioning and activation workflows.
  • Facilitate workshops to capture pain points, map current processes, and propose effective solutions.
  • Drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction.
  • Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions.
  • Provide regular project updates and executive summaries to key stakeholders and clients.
Required Skills and Qualifications:">
  • Proven track record of leading process improvement and transformation initiatives.
  • Excellent leadership and collaboration skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Experience with process mapping and workflow design.
Benefits:">

This is an excellent opportunity to join a dynamic team and contribute to the success of our organization.

">

We offer a competitive compensation package and opportunities for career growth and development.

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