Spanish Language Team Manager
2 weeks ago
Job Overview
As a seasoned professional, you will lead our Spanish-speaking team in a dynamic, fast-paced environment. The ideal candidate will maintain expert-level knowledge of assigned products and services.
Responsibilities:
- Monitor customer issue trends, volume spikes, and case inventory.
- Lead daily team huddles and communicate operational updates.
- Conduct coaching and feedback sessions.
- Review and analyze B2B Service Cloud and DOMO reports.
Requirements:
- Graduate degree.
- Excellent communication and leadership skills.
- Ability to work effectively in a team-oriented environment.
Key Skills:
- Expert-level proficiency in web-based skills.
- Strong time management and organizational skills.
- Critical and strategic troubleshooting skills.
- Proficiency in Microsoft Office and related applications.
- Ability to multitask and lead in a dynamic environment.
Why You'll Thrive:
You will ensure timely completion of compliance training and phishing exercises for yourself and your team. This role requires a proactive approach, excellent problem-solving skills, and the ability to prioritize tasks effectively.
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