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Workforce Management Specialist

1 week ago

Noida, Uttar Pradesh, India EXL IT service management Full time
About the Role

We are looking for a talented Database Architect to join our team at EXL IT Service Management. The successful candidate will be responsible for designing and developing database systems, creating user interface forms, and preparing reports and dashboards.

Key Responsibilities:
  • Design and develop database architecture per given instructions and modify them to accommodate business requirements.
  • Create user interface forms in MS Access and MS Excel, troubleshoot issues, and prepare metric reports and consolidation dashboards.
  • Collaborate with Fulfillment Operations Department Management to identify opportunities to optimize workforce processes.
Requirements:
  • 2+ years of experience in Workforce Management, preferably in contact centers with at least 50 employees.
  • Experience with Workforce Management activities like scheduling, performance tracking, and reporting.
  • Demonstrated strong analytical skills with an emphasis on forecasting.
  • Ability to work independently with minimal supervision and communicate effectively with co-workers, management, and other departments.