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Quality Assurance Manager

2 weeks ago

Kollam, Kerala, India beBeeMortgage Full time ₹ 10,00,000 - ₹ 14,00,000

We are seeking a motivated individual to fill the position of Quality Assurance Manager. The ideal candidate will possess a strong background in BPO operations and mortgage processes.

Key Responsibilities:

  • Spearhead quality audits for end-to-end processes such as loan origination, processing, underwriting, servicing, or foreclosure.
  • Analyze quality trends and collaborate with teams for performance improvement plans.
  • Create, review, and update quality guidelines and checklists.
  • Prepare and present quality dashboards, RCA reports, and improvement initiatives.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
  • Mortgage process experience is preferred.
  • Strong understanding of quality tools and methodologies.
  • Proficient in MS Excel, PowerPoint, and reporting tools.

Preferred Certifications (Not Mandatory):

  • Six Sigma Green Belt or equivalent
  • Mortgage-specific certifications