Senior Technical Solutions Consultant

4 weeks ago


Bengaluru, Karnataka, India Whatfix Full time

About Whatfix

Whatfix is the leading Digital Adoption Platform (DAP) for Enterprises. We help large companies accelerate product adoption and reduce support & training efforts by providing contextual and step-by-step guidance inside any web application at the exact time a task is being performed.

Our Mission

We aim to redefine the way companies onboard, train, and provide support to users. With over 100 of the Fortune 1000 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

The Role

We are looking for a skilled Senior Technical Solutions Consultant to join our team in Bengaluru, India. The ideal candidate will be an expert in Whatfix products and will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects.

Key Responsibilities

  • Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
  • Lead technical discovery and prepare/deliver technical presentations explaining Whatfix products to prospects and customers
  • Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
  • Successfully manage and execute technical proof of concepts (POCs), on-site or remote
  • Represent the product to customers and at field events such as conferences, seminars, etc.
  • Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos
  • Respond to functional and technical elements of RFIs/RFPs
  • Convey feature input and customer requirements to Product Management teams
  • Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
  • Collaborate with sales teams to understand customer requirements and provide sales support
  • Respond to technical objections and articulate the value and return on investment delivered
  • Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative technical expertise for all customer needs
  • Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

Requirements

  • 3+ years Technical Pre-Sales / Sales Engineering / Solutions Engineering or just strong Web Development experience
  • Understanding of the fundamentals of front-end development
  • Hands-on development with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have
  • Bachelors in Computer Science or a related field is strongly preferred
  • Ability to forge strong, long-lasting relationships with senior executives
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Experience with implementing software products or solutions for large enterprises
  • Understanding of high-performance software, SaaS
  • Excellent presentation, written and verbal communication skills to communicate professionally
  • Self-motivated with strong interpersonal and problem-solving skills
  • Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service
  • Domestic and occasionally international travel required
  • Familiarity with SaaS business models a plus


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