Cloud Communication Support Specialist
6 days ago
About 2Factor, a leading Communications Platform as a Service (CPaaS) provider, empowering businesses with seamless SMS and Voice communication solutions. Our platform ensures high deliverability, real-time analytics, and carrier-grade reliability.
Role OverviewWe are seeking a skilled Technical Support Specialist to assist clients with API Integration support, Troubleshooting SMS delivery issues, and Assistance with telecom regulatory guidelines.
Key Responsibilities:- Connect with clients via remote calls to address technical queries related to our API Platform.
- Utilize database management skills to troubleshoot SMS delivery issues by checking Database (MySQL) & Server Logs (Unix).
- Employ API Testing tools (such as Postman) to Run/ Test API Endpoints and reproduce error scenarios reported by clients.
- Communicate with Telecom Operators/ Partners to resolve identified issues.
- Assist clients in integrating our API Endpoints into third-party applications (CRM, Marketing tools etc).
- Basic experience in Database Queries (Mysql, Mariadb)
- Hands-on experience with API Testing Tools (Like Postman)
- Excellent communication and interpersonal skills
- Proactive, self-motivated, willing to learn, and a strong team player
- Bonus: Knowledge and working experience in any 1 Scripting Language would be beneficial (Like Unix, Python, GoLang, Php etc)
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Cloud Infrastructure Specialist
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Communication Specialist
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React JS Technical Specialist
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