Cloud Communication Support Specialist

6 days ago


Mumbai, Maharashtra, India 2Factor Full time

About 2Factor, a leading Communications Platform as a Service (CPaaS) provider, empowering businesses with seamless SMS and Voice communication solutions. Our platform ensures high deliverability, real-time analytics, and carrier-grade reliability.

Role Overview

We are seeking a skilled Technical Support Specialist to assist clients with API Integration support, Troubleshooting SMS delivery issues, and Assistance with telecom regulatory guidelines.

Key Responsibilities:
  • Connect with clients via remote calls to address technical queries related to our API Platform.
  • Utilize database management skills to troubleshoot SMS delivery issues by checking Database (MySQL) & Server Logs (Unix).
  • Employ API Testing tools (such as Postman) to Run/ Test API Endpoints and reproduce error scenarios reported by clients.
  • Communicate with Telecom Operators/ Partners to resolve identified issues.
  • Assist clients in integrating our API Endpoints into third-party applications (CRM, Marketing tools etc).
Required Skills and Qualifications:
  • Basic experience in Database Queries (Mysql, Mariadb)
  • Hands-on experience with API Testing Tools (Like Postman)
  • Excellent communication and interpersonal skills
  • Proactive, self-motivated, willing to learn, and a strong team player
  • Bonus: Knowledge and working experience in any 1 Scripting Language would be beneficial (Like Unix, Python, GoLang, Php etc)


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