International Quality Professional

1 week ago


Pune, Maharashtra, India beBeeQuality Full time ₹ 90,00,000 - ₹ 1,80,00,000
Job Description

A seasoned quality professional is sought after to oversee the international voice process. The ideal candidate will have a proven track record of driving continuous improvement in transaction quality and delivery, with expertise in managing call quality and client-related KPIs.

Key Responsibilities:
  • Drive continuous improvement for transaction quality and delivery
  • Manage call quality & client related KPI's
  • Evaluate effectiveness of TQ interventions
  • Strengthen quality management processes/framework to improve quality delivery
  • Accurately capture SLA/SLO metrics/the reporting needs of all clients and set up/customize processes to seamlessly meet client expectations
Preferred Candidate Profile:
  • People management skills
  • Ability to drive initiatives to closure
  • Ability to deal with all levels of employees
  • Ability to provide leadership/direction and motivation to build high-performing teams
  • Analytical and quantitative skills
  • Excellent communication skills
  • Data handling/data interpretation skills

The successful candidate will possess a strong understanding of transaction quality systems/tools/technologies as well as high-level maturity to handle people including but not limited to clients/stakeholders peers etc. They will be process-oriented with excellent organizational and presentation skills and be flexible to work in a 24X7 environment night shifts and weekends basis scope.

Interested candidates are invited to submit their CV for consideration.



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