
International Quality Professional
1 week ago
A seasoned quality professional is sought after to oversee the international voice process. The ideal candidate will have a proven track record of driving continuous improvement in transaction quality and delivery, with expertise in managing call quality and client-related KPIs.
Key Responsibilities:- Drive continuous improvement for transaction quality and delivery
- Manage call quality & client related KPI's
- Evaluate effectiveness of TQ interventions
- Strengthen quality management processes/framework to improve quality delivery
- Accurately capture SLA/SLO metrics/the reporting needs of all clients and set up/customize processes to seamlessly meet client expectations
- People management skills
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees
- Ability to provide leadership/direction and motivation to build high-performing teams
- Analytical and quantitative skills
- Excellent communication skills
- Data handling/data interpretation skills
The successful candidate will possess a strong understanding of transaction quality systems/tools/technologies as well as high-level maturity to handle people including but not limited to clients/stakeholders peers etc. They will be process-oriented with excellent organizational and presentation skills and be flexible to work in a 24X7 environment night shifts and weekends basis scope.
Interested candidates are invited to submit their CV for consideration.
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International Quality Assurance Professional
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Quality Control Engineer
1 week ago
Pune, Maharashtra, India Shree Quality Services Full timeJob DescriptionCompany DescriptionShree Quality Services is committed to being a trusted partner for businesses aiming to achieve the highest standards of quality, efficiency, and compliance. With extensive experience, we offer a wide array of services to support diverse industries in maintaining operational integrity, reducing risks, and improving...
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High-Level Quality Professional
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Pune, Maharashtra, India beBeeQuality Full time ₹ 1,20,00,000 - ₹ 1,80,00,000Job Title:A high-level quality professional is required to drive continuous improvement in our international voice process. The ideal candidate will have a strong background in quality management, with at least 8 years of overall experience.
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Food Quality Intern
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Quality Assurance Professional
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