Cloud Computing Support Specialist

1 week ago

Mumbai Kolkata Hyderabad Secunderabad Telangana, India beBeeInfrastructure Full time ₹ 6,00,000 - ₹ 18,00,000
Cloud Infrastructure Analyst">

As a key member of our team, you will be responsible for providing expert technical support to our ERF SaaS Customers worldwide.

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  • You will work closely with cross-functional teams, including cloud engineering and product engineering, to ensure seamless customer onboarding and provisioning.
  • Hands-on experience with Docker and Kubernetes is necessary, as well as a solid understanding of Oracle Cloud (OCI) and other cloud services.
  • Working knowledge of Linux system administration, automation and scripting skills, terraform, python, shell, Gitlab CI-CD and Git tools are mandatory.
  • Strong networking knowledge and experience in using Load Balancer tools, access and authorization tools and services like IDCS. IAM, WTSS etc.

Experience Required: Minimum 3+ years of Cloud and customer production support experience.

Education Qualification & Certifications:

  • B. Tech/ M. Tech / BCA / MCA in Computer/Electronics Engineering.
  • Graduates/Post-Graduates from any stream or Diploma in Computer Engineering
  • Certifications and Trainings: Cloud Certification like Oracle, Google, Azure, AWS etc will be an advantage.

Key Responsibilities:

  1. Work on Customer initiated tickets and internal tickets.
  2. Follow change, release, problem, and incident management, and resolve the requests.
  3. Join customer calls, project and Operations call.

What We Offer:

A dynamic and challenging role in a cutting-edge technology environment, opportunities for professional growth and development, and a competitive compensation package.

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